It is a common practice that Administrators add fields to the standard Forms to address business requirements that are specific to their Organization. The following Form Profiles in ASPEC Setup contain sections for adding Custom Fields, grouping Custom Fields into Custom Form Layouts. These Form Profiles also contain tools to import related records. Account Contact Interaction […]
Each time a new system or a service is sold, you should add Device information to ASPEC Service. As you use Service, you’ll enter Service Information relating to these Devices – Requests, Technical Assessments, Emails, other Interactions and Orders. Click Create button anywhere in ASPEC and select Device. Devices are linked to Accounts and Contacts. […]
Clicking Service takes ASPEC users to the Service module. The service tab is divided into Instruments, Requests, and Orders. Fig: Service section Clicking Devices, Requests and Orders displays sortable and searchable lists. You can also save your search filter settings for future use. General ASPEC Filter capabilities, exports and reports are described in this post. […]
ASPEC Service keeps track of service progress. You can record progress on Requests and inform colleagues about parts, assistance needed or any other update using Service Interactions. All Service Interactions, as well as Service Orders and Technical Assessments are displayed in the Service Logs widgets in Accounts, Contacts and Service Requests. Create new Interactions by clicking […]
Think of a Request as a service ticket. Create a new Service Request every time a customer asks for help. Over time, you’ll accumulate a complete Service History for every product and user group. Having this information readily available will make it easier for your service team to assist customers. Service Requests are linked to Devices(s), […]
Service users can request a Technical Assessment if they lack the technical background to diagnose a certain system/instrument problem. The Technical Assessment document is used to respond to these requests and give instructions about service work needed.
Service Orders outline the work (being) done to remedy a service problem. In SERVICE, the Service Order document is always connected with a CARE Request. Service Orders are useful for billing purposes, and to show customers what service has been provided. Typically, a service order is generated for each visit to the customer’s site or […]
Repeat customers are the lifeblood of any thriving business. Ask customers what keeps them buying again and again, and many will say “top notch service.” More than price, features – even product quality – excellent and attentive service helps ensure customer loyalty. Anyone who has had a piece of machinery fails at a critical moment […]